Shipping policy
Last updated: 17 October 2026
Where we ship
We currently ship to addresses in the United States.
Shipping rates
- Free tracked standard shipping on orders of $100 or more.
- $6.95 tracked standard shipping on orders under $100.
The exact cost is shown at checkout before you pay.
Delivery times
Delivery usually takes 8 to 13 business days. Your estimated delivery window is shown at checkout and confirmed by email when your order ships, together with a tracking link. Delivery times are estimates and can be longer during peak season or because of customs or carrier delays.
Seasonal ordering
- Advent calendars: order by 10 November so door 1 is ready on 1 December.
- Christmas gifts: order by 4 December.
Multiple parcels
Our products ship from different fulfilment partners, so an order may arrive in more than one parcel. Tree skirts, for example, ship from a separate warehouse. You will receive tracking for each parcel.
Address accuracy
Please check your shipping address at checkout. If you spot a mistake, message us straight away through our contact form; we can correct it before the order ships.
Lost or damaged parcels
See our Refund policy: we will reship or refund parcels that do not arrive, and replace or refund items damaged in transit.
Contact
Send us a message through our contact form.